Desde que entramos el personal agradable Cuando nos dieron la habitación no tenía ventana y el baño era como el del avión con cortina de ducha sucia. El techo estaba desconchado y la mesita en pésimas condiciones. La puerta no cerraba. Un desastre. Solicitamos cambio de habitación pero nos dijeron que como no tenías contratada la cena no era posible. Tuvimos que irnos a otro hotel y perder el dinero porque no estaba en condiciones. Desde que entramos el personal agradable Cuando nos dieron la habitación no tenía ventana y el baño era como el del avión con cortina de ducha sucia. El techo estaba desconchado y la mesita en pésimas condiciones. La puerta no cerraba. Un desastre. Solicitamos cambio de habitación pero nos dijeron que como no tenías contratada la cena no era posible. Tuvimos que irnos a otro hotel y perder el dinero porque no estaba en condiciones.
This Classic and traditional Japanese resort was wonderful! We decided to splurge and booked w half board- the breakfast and Dinner - all very traditional Japanese food, tasty and beautifully presented. We reserved the Japanese style room and enjoyed the comfortable futon. The Ofuro was empty when we went so we really enjoyed the ofuro - make sure to check out both the 6th floor and 2nd floor ofuro (M/F switch times). It was so close to the hakone yumoto station where it was convenient as the starting point for area sightseeing. For arrival, we took a bus from Okayama JR station for ¥480 which dropped us off half a block away from this Ryokan. Would recommend this Ryokan.
The experience on the whole was amazing. The food, the atmosphere, the kutakas and the staff were very pleasant and welcoming. It's a must for a stay in Japan. Unfortunately it's my fault, but couldn't use the onsen due to my tattoos. But overall a wonderful experience. The experience on the whole was amazing. The food, the atmosphere, the kutakas and the staff were very pleasant and welcoming. It's a must for a stay in Japan. Unfortunately it's my fault, but couldn't use the onsen due to my tattoos. But overall a wonderful experience.
The location is very good! Near to the train station. No need to lug my luggage around No point points near the bed for me to charge devices. Checkout time is 10am. Not able to put my luggage with the counter as they said they are closed for the day??? The location is very good! Near to the train station. No need to lug my luggage around No point points near the bed for me to charge devices. Checkout time is 10am. Not able to put my luggage with the counter as they said they are closed for the day???
接客が残念
部屋も料理もランクアップした金額を払っていたので、大変満足でした。しかしながら、接客についてはやや不満足でした。まず、チェックイン時に、部屋番号のみ聞かされて自分達だけで部屋の前まで行き、鍵を渡されてないことに気づきカウンターに戻ると、渡し忘れてましたと言われて鍵のみ渡された。部屋の内部の説明など一切なし...高級旅館で初めての扱いをされた。食事の席も夜食事した場所と同じ席に朝食を準備していると聞いていたのに部屋番号を伝えたら別の席に案内され、危うく別の人の朝食を食べるところで席が違うと伝えて正しい場所へ移動した。朝食の内容も違う様だった。食事内容は、大変凝っており満足だが、受付と食事場所の従業員教育が不十分と感じた。食事場所の従業員さんは、お客さんが多くて大変なのは分かるが明らかに早く片付けたい様で、食べてる途中でどんどん出してきてホスピタリティに欠けてる気がした。
露天風呂はよいが
ゴールデンウィークとはいえ、一人四万円以上の値段に合った食事を出して欲しい。日常の食事とほとんど変わらない。珍しさや感動がなく、がっかりでした。印象に残ったのは黒毛和牛ぐらい。お風呂はどこも、ほとんどぬるい。部屋は寒く暖房も分からなかった。温度設定できるとよい。洗面所の水道も、温度設定できるとよい。トイレのウォシュレットは、壊れていて、水がとんでもない所に飛んだ。良かったのは、駅から場所が近く、荷物の預かり。あと、朝から着物を着ての接客。ロビー。
Nice room. Nice hot spring. Very clean. Food is excellent. Nice room. Nice hot spring. Very clean. Food is excellent.
Everything was great! The hotel staff were very courteous and helpful. The location was perfect! It’s close to a train station and shops. We dropped off our luggage in the morning before we headed out for sightseeing, and they were already in our room when we checked in. Our room had a nice river view and it’s quiet. The dinner and breakfast were delicious traditional Japanese meals which were prepared so beautifully. I highly recommend this hotel for anyone who is visiting Hakone. Nothing! We really enjoyed staying there!! Everything was great! The hotel staff were very courteous and helpful. The location was perfect! It’s close to a train station and shops. We dropped off our luggage in the morning before we headed out for sightseeing, and they were already in our room when we checked in. Our room had a nice river view and it’s quiet. The dinner and breakfast were delicious traditional Japanese meals which were prepared so beautifully. I highly recommend this hotel for anyone who is visiting Hakone. Nothing! We really enjoyed staying there!!